Careers

Thank you for your interest in a career at FHC! As resumes don't always provide the information we desire from applicants, we ask that, in addition to your resume, you also send a completed application. Click the link below to download an application. You will need Adobe Acrobat Reader to open this file. Please e-mail or fax your completed application to lmanson@fh-co.com, or 207-666-8304. We look forward to hearing from you!

Application For Employment

 

Procedural and Technical Support Representative

Join us in our satisfying business of changing peoples' lives every day! We will train the right candidate to provide technical and procedural support to doctors as they utilize FHC products in their treatment of patients with neurological disorders. FHC’s products are used in leading functional neurosurgical centers worldwide. Be part of a close-knit team that trains and trouble-shoots issues for internal and external customers.

Greenville Neuromodulation Services (GNS), a wholly owned subsidiary of FHC, Inc. located in northwestern Pennsylvania, fills a need in the rapidly growing neuroscience industry by offering a full range of services for patients and medical professionals involved in the treatment of movement disorders.

GNS provides 24-hour worldwide technical support to physicians, surgical nurses, technicians, and technology representatives who are involved in the industry. GNS offers installation, training, and repair services on a wide variety of neurosurgical tools and also provides services such as internet based support of surgical planning.

SUMMARY: The Procedural and Technical Support Representative is responsible for all aspects of Procedural and Technical support. This position will participate actively in onsite training for physicians and technical people as well as new Procedural Support personnel. This position requires frequent travel in order to provide customer service and meet the technical and training needs of FHC’s customers. Position requires willingness to work a demanding, flexible schedule with frequent extra effort.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

  • Provide FHC and other assigned cranial research or clinical manufacturers (clients) with technical support, training, and repair services.
  • Work with clients sales personnel for demonstrations and product issue resolution.
  • Provide product analysis and research input to clients marketing functions.
  • Work on assigned training and product development projects.
  • Teaching and training of products and systems to hospital personnel and course attendees
  • Work with clients personnel in a manner that appears fluid to the customer.


COLLATERAL DUTIES:

  • Develop training and teaching material as needed for future GNS courses.
  • Work with appropriate technology development personnel to develop technical procedural support documents.
  • Attends and supports sales and technical services at exhibitions, seminars, and other marketing venues.
  • Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
  • Enthusiastically participate in company sponsored community events for the sake of charitable giving in the amount of 4 hours each quarter year.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Willingness to travel when expected
  • Punctual
  • Scientific mind
  • Inquisitive
  • High energy
  • Communications skills, written, verbal, and telephone
  • Analytical skills
  • Computer (PC) literate
  • Ability to communicate effectively in a variety of settings and with a variety of personalities and job positions.
  • The ability to deal and work effectively within stressful situations
  • Mechanical aptitude and the ability to work with complex electronic equipment


EDUCATION and/or EXPERIENCE :

Bachelors Degree or equivalent, preferably in Bio or Electronic Engineering or Life Sciences

LANGUAGE SKILLS:

Fluency in verbal and written English is essential. Additional language verbal/written skills are beneficial but not required.

REASONING ABILITY:

Logical deductive and analytical reasoning

CERTIFICATES, LICENSES, REGISTRATIONS:

Upon hire employee will be required to complete a minimum of the following:

Vendor certifications specific to hospital requests this may include, but are not limited to security clearance, drug testing, medical clearance, up to date medical and vaccination records, and written testing of operating room protocol.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and use hands and fingers to handle or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 25 pounds (up to 75 pounds in some travel situations). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To apply for this position please visit:
http://www.indeed.com/cmp/FHC,-Inc./jobs/Procedural-Technical-Support-Representative-e370685541c7efa1

 

Quality & Materials Management Support Technician

The QMMST is responsible for the development and maintenance of incoming receipt programs, the performance of the incoming processing effort, and provide backup to the Shipping and Receiving technician. The QMMST will maintain a working knowledge of the precision and accuracy of all measuring tools and select the appropriate tool for the job and/or provide the appropriate tool to a FHC vendor if the task is to be performed at their facility and confirmed upon receipt at FHC. The QMMST also coordinates inter-departmental activities in relation to incoming processing issues while also working with the Materials Management Department to coordinate process improvement activities within both departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

  • Review documentation of incoming quality control records from FHC’s vendors under the direction of the Quality Manager.
  • Review the tools used for the incoming process bringing issues to Engineering for updates to the QSF44-Inspectable/Traceable Parts Form and/or QSF60-Incoming Quality Assurance Review Form documentation
  • Ensure FHC’s vendors are provided with calibrated tools and prints when testing is required to mimic FHC’s testing and thus confirm delivery of a quality product.
  • Identify ways to improve our relationship with our external vendors thus reducing or eliminating FHC’s time spent at incoming quality assurance review for contract and custom parts from qualified, preferred suppliers
  • Ability to read and understand engineering prints and tolerances.
  • Analyze incoming quality review records and the incoming process as a whole for trends and identification of problem areas requiring improvement and increased efficiencies towards a reduction in Cost of Goods Sold.
  • In conjunction with Materials Management, responsible for the conversion of the sterile load upon receipt from FHC’s Sterilization vendor into Finished Good product. This responsibility includes the creation of Quality inspection and certificate of conformance documentation provided to our distributor with their shipments.
  • Under the direction of the Quality Manager, review appropriate metrics for the Incoming quality review process as well as the Materials Management processes when identified during auditing activities.
  • Assist in the investigation of supplier escapes
  • Deliver clear and concise communication, both written and verbal, to vendors, management, other team members and end users.
  • Control of non-conforming material under the direction of the Quality Manager
  • Initiate and/or contribute to engineering changes (EC’s), corrective and preventive actions (CAPA) bug reports and the Great Ideas Group (GIG) ideas
  • Conduct process & effectiveness audits of the manufacturing processes in support of CAPA

COLLATERAL DUTIES:

  • Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
  • Enthusiastically participate in company sponsored community events for the sake of charitable giving in the amount of 4 hours each quarter year.


QUALIFICATIONS AND COMPETENCIES:

  • Self motivated, very organized, and welcomes new and challenging experiences
  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision
  • Ability to work with others of varied backgrounds and skill sets
  • Good mechanical aptitude
  • Creative
  • Proficient computer and keyboarding skills: Microsoft Office (flowcharting, QuickCAD or AutoCAD a plus)


EDUCATION and/or EXPERIENCE:

  • 1-3 years experience in quality assurance/control
  • Familiarity with ISO/FDA standards is a plus.

LANGUAGE SKILLS:

English as primary language; foreign language skills an asset but not required

MATHEMATICAL SKILLS:

Familiarity with:
The use of measurement tools; calipers, micrometers etc.

REASONING ABILITY:

Ability to assimilate, reduce and analyze data from incoming quality review of raw materials.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and use hands and fingers to handle or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here

are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the professional, smoke-free work environment is usually moderate.

Please email application materials to Lori Manson at lmanson@fh-co.com.


Production Technician

This position is responsible for performing assembly and packaging of products using necessary materials and equipment according to Quality System work instructions, work orders, and engineering drawings. The position follows standard work methods and practices safe work habits to ensure production is as efficient and safe as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

  • Assemble product following work and print instructions as specified on manufacturing job orders generated from FHC’s ERP system.
  • Pull necessary parts from inventory only if needed and follow the procedure to account for all items.
  • Through in-process checks within the process, the Production Tech will ensure the integrity of each product he/she produces and own that part of the manufacturing process to ensure a quality product is produced to pass on to the next step in the manufacturing process and ultimately FHC’s external customers.
  • Assure tolerances are within acceptable range. This may include use of a microscope and will require manual dexterity working with very tiny components for extended periods of time.
  • Maintain accuracy when packaging and assembling final product while using multiple lot specific items.
  • Print labels from label software program and verify, in conjunction with the Quality department, the correct label is printed to be applied to the final product.
  • Assure quality of assembled product, including proper label placement as documented on the engineering drawing and/or quality management system work instruction.
  • Participate in continuous improvement training and projects.


COLLATERAL DUTIES:

  • Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
  • Enthusiastically participate in company sponsored community events for the sake of charitable giving in the amount of 4 hours each quarter year.


QUALIFICATIONS AND COMPETENCIES:

  • Thoroughness
  • Team Orientation
  • Time Management
  • Technical Capacity
  • Basic computer skills, blueprint reading and good math skills are desirable
  • Manual dexterity and eye-hand coordination
  • Ability to work with a microscope for long periods of time
  • Fine motor skills with the ability to pinch tiny objects 50-300 times per day
  • Ability to perform repetitive tasks for 1 to 4 hours at a time


EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. Experience in electro-mechanical assembly or soldering small electronic components is strongly desired. Experience with microscopes preferred.

LANGUAGE SKILLS:

Fluent use of verbal and written English. Other languages are beneficial, but not required.

MATHEMATICAL SKILLS:

Good general math skills including knowledge of the metric system.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and use hands and fingers to handle or feel.

The employee is frequently required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is often required to stand for a period of several hours; reach with hands and arms; twist and rotate the body, and use foot pedals.

Manual dexterity and fine motor skills are required daily to handle and manipulate very small items repeatedly. The employee must occasionally lift and/or move more than 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the professional, smoke-free work environment is usually moderate.

Please email application materials to Lori Manson at lmanson@fh-co.com.

·         Assist Regulatory Affairs Associate with recall notifications and incident reporting, including generation of customer notification, customer contact lists, follow-up notifications and reporting to regulatory bodies. 

·         Provide documents to distributor and regulatory agencies for registration of products worldwide.

·         Prepare documents for legalization/apostille; corresponds with consulates or other agencies.

·         Prepare and maintain priority lists for pending registrations, updates progress and communicates delays.  Submits report to QSO & Quality & Regulatory Affairs Manager on a monthly basis.

·         Provide documents to distributor and regulatory agencies for registration of products worldwide

·         Audit completed ECs weekly so as to provide input to the QEST for the weekly RC meeting preparation.

·         Monitor emails received through FHC’s quality email address and open RNs when necessary and/or forward the email to the appropriate individual if not a customer complaint (e.g. request for quotation, request for technical assistance etc.)

·         Assist the Regulatory Affairs Associate in the review & approval of routine sterilization load documentation for the release and validation of sterile product.

·         Assist in the review, preparation, and maintenance of regulatory documents in support of project development of new products and maintenance of existing products.

·         Assist the Regulatory Affairs Associate in the preparation, review, and revision of protocols, final reports, standard operating procedures, forms, manuals, technical files, and marketing materials.

·         Primarily responsible for the submittal and maintenance of FHC’s FDA Establishment Registration, Small Business Designation renewal, Certificates to Foreign Government (CFGs), MDD Product Lists for the EU, Medical Device Listing spreadsheet.

·         Assist QSO in the preparation of responses to external audit findings.

·         Act as an internal auditor and assist QSO in preparation and organization of internal audit documentation before, during and upon conclusion of the audit annually.

·         Assist in the revision of existing and new quality documents.

·         Must be familiar with FHC’s CAPA software application and the rules for its use and assist employees with CAPA processes (RNs, NCs, ECOs, etc) and other issues related to the Quality Management System.

Actively participate in and set an example for other employees regarding maintenance of an overall company-wide quality ethic program, by ensuring other departments have the necessary information to export product in compliance with regulatory protocols