Careers

Thank you for your interest in a career at FHC! As resumes don't always provide the information we desire from applicants, we ask that, in addition to your resume, you also send a completed application. Click the link below to download an application. You will need Adobe Acrobat Reader to open this file. Please e-mail or fax your completed application to lmanson@fh-co.com, or 207-666-8304. We look forward to hearing from you!

Application For Employment

Procedural and Technical Support Representative (Greenville, PA)

 

Join us in our satisfying business of changing peoples' lives every day! We will train the right candidate to provide technical and procedural support to doctors as they treat movement disorders such as Parkinson's Disease utilizing FHC products.

Greenville Neuromodulation Services (GNS), a wholly owned subsidiary of FHC, Inc., located in northwestern Pennsylvania, provides 24-hour worldwide technical support to physicians, surgical nurses, technicians, and technology representatives who are involved in the industry. GNS offers installation, training, and repair services on a wide variety of neurosurgical tools and also provides services such as internet based support of surgical planning.

The Procedural Support Representative is responsible for all aspects of Procedural and Technical support.  This position will participate actively in onsite training for physicians and technical people as well as new Procedural Support personnel.  This position requires frequent travel in order to provide customer service and meet the technical and training needs of FHC’s customers.  Position requires willingness to work a demanding, flexible schedule with frequent extra effort.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

  • Provide FHC and other assigned cranial research or clinical clients with technical support, training, and repair services. 
  • Work with clients and sales personnel for demonstrations and product issue resolution. 
  • Provide product analysis and research input to clients marketing functions.
  • Work on assigned training and product development projects.
  • Teaching and training of products and systems to hospital personnel and course attendees
  • Work with clients personnel in a manner that appears fluid to the customer.

SUPERVISORY RESPONSIBILITIES: None at this time

COLLATERAL DUTIES:

  • Develop training and teaching material as needed for future GNS courses.
  • Work with appropriate technology development personnel to develop technical procedural support documents.
  • Attends and supports sales and technical services at exhibitions, seminars, and other marketing venues.
  • Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Willingness to travel when expected
  • Punctual
  • Scientific mind
  • Inquisitive
  • High energy
  • Communications skills, written, verbal, and telephone
  • Analytical skills
  • Computer (PC) literate
  • Ability to communicate effectively in a variety of settings and with a variety of personalities and job positions.
  • The ability to deal and work effectively within stressful situations
  • Mechanical aptitude and the ability to work with complex electronic equipment

EDUCATION and/or EXPERIENCE:

Bachelors Degree or equivalent, preferably in Bio or Electronic Engineering or Life Sciences

LANGUAGE SKILLS:

Fluency in verbal and written English is essential.  Additional language verbal/written skills are beneficial but not required. 

REASONING ABILITY:

Logical deductive and analytical reasoning 

CERTIFICATES, LICENSES, REGISTRATIONS:

Upon hire employee will be required to complete a minimum of the following: 

Vendor certifications specific to hospital requests this may include, but are not limited to security clearance, drug testing, medical clearance, up to date medical and vaccination records, and written testing of operating room protocol. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; and use hands and fingers to handle or feel.  The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move more than 25 pounds (up to 75 pounds in some travel situations).  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Submit application materials to Lori Manson (lmanson@fh-co.com) or visit http://jobs.jobsinpa.com/job/12460550

Deadline- January 30, 2015

·         Assist Regulatory Affairs Associate with recall notifications and incident reporting, including generation of customer notification, customer contact lists, follow-up notifications and reporting to regulatory bodies. 

·         Provide documents to distributor and regulatory agencies for registration of products worldwide.

·         Prepare documents for legalization/apostille; corresponds with consulates or other agencies.

·         Prepare and maintain priority lists for pending registrations, updates progress and communicates delays.  Submits report to QSO & Quality & Regulatory Affairs Manager on a monthly basis.

·         Provide documents to distributor and regulatory agencies for registration of products worldwide

·         Audit completed ECs weekly so as to provide input to the QEST for the weekly RC meeting preparation.

·         Monitor emails received through FHC’s quality email address and open RNs when necessary and/or forward the email to the appropriate individual if not a customer complaint (e.g. request for quotation, request for technical assistance etc.)

·         Assist the Regulatory Affairs Associate in the review & approval of routine sterilization load documentation for the release and validation of sterile product.

·         Assist in the review, preparation, and maintenance of regulatory documents in support of project development of new products and maintenance of existing products.

·         Assist the Regulatory Affairs Associate in the preparation, review, and revision of protocols, final reports, standard operating procedures, forms, manuals, technical files, and marketing materials.

·         Primarily responsible for the submittal and maintenance of FHC’s FDA Establishment Registration, Small Business Designation renewal, Certificates to Foreign Government (CFGs), MDD Product Lists for the EU, Medical Device Listing spreadsheet.

·         Assist QSO in the preparation of responses to external audit findings.

·         Act as an internal auditor and assist QSO in preparation and organization of internal audit documentation before, during and upon conclusion of the audit annually.

·         Assist in the revision of existing and new quality documents.

·         Must be familiar with FHC’s CAPA software application and the rules for its use and assist employees with CAPA processes (RNs, NCs, ECOs, etc) and other issues related to the Quality Management System.

Actively participate in and set an example for other employees regarding maintenance of an overall company-wide quality ethic program, by ensuring other departments have the necessary information to export product in compliance with regulatory protocols