Repairs

FHC Product Service

 Repair Service rates are as follows: (Effective January 1, 2009)

  • $140 per hour - Research product repairs
  • $200 per hour - Clinical product repairs

These rates are covered if you have a Service Contract. For more information, contact Customer Service at 1-207-666-8190 (or 1-800-326-2905, toll free in the US and Canada).

If we determine that your product needs to be returned to the factory for service or for annual Preventive Maintenance you will be asked to:

  • Issue a Purchase Order (Products covered by an existing warranty will be repaired at no cost)
  • Complete a Statement of Decontamination (Click here to download PDF)
  • Provide the name and tel.# of a contact for all repair related questions
  • Carefully package your equipment for shipment
  • Label package with the RMA# and attach the Statement of Decontamination to the OUTSIDE of your package; and
  • US Customers should ship returns to:

FHC, Inc. Attn: Repairs, RMA#______
1201 Main Street
Bowdoin, ME 04287
207-666-8190

  • International customers may be instructed to send their equipment to FHC Europe, please contact FHC for instructions

 

If we can be of further assistance, please don't hesitate to contact our customer service team.