One year Guideline 4000 service agreement
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Catalog Number: SERV-WAR-GL4K
One year Guideline 4000 service agreement. Includes retraining, equipment calibration, 10 hours phone support, onsite equipment servicing as needed. Includes software upgrades at no charge and hardware upgrades at 50% off.
During the one year Guideline 4000™ contract FHC staff will physically inspect and
recalibrate the Guideline 4000™ onsite and be available for retraining not less than twice
during the contract period. Our Technical Service team will verify its operating condition, test
calibration settings, correct and adjust settings as necessary, perform upgrades if required, and
otherwise confi rm its fi tness for continued use. Additional training and customer support will be
provided as requested during the course of the inspections. All costs of travel shall be borne by
FHC. During the period of this Comprehensive Service Agreement all software upgrades to this
product will be supplied and installed at no cost; and any hardware upgrades would be offered to
the client at 50% of list price. Product add-ons as designated by a new product numbers are not
covered. This agreement will also include 10 hours of technical phone support.
Note: Purchase of a service contract is predicated upon a thorough product
inspection and functional check of the system to ensure the equipment has not
been modified, severely damaged or is not currently in need of serious repair.
For MER Systems, this inspection is performed onsite and charged as a regular
service visit. Please note: service contracts and warranties do not cover damage
caused by use inconsistent with the Directions for Use (“DFU”), non-validated
sterilization, unauthorized maintenance, cut cables, tubes and microelectrodes,
or missing parts. Replacement parts not covered will be billed at list price, less
25%. FHC reserves the right to refuse the issue of a service agreement on
equipment which is more than 5 years old and has not been continuously
covered by a service agreement.
