Guideline 4000 LP+™ One Year Service Agreement
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Catalog Number: SERV-WAR-LPP
One year Guideline 4000 LP+™ service agreement. Includes retraining, equipment calibration, 10 hours phone support, onsite equipment servicing as needed. Includes software upgrades at no charge and hardware upgrades at 50% off.
During the one year Guideline 4000 LP+™ contract FHC staff will physically inspect and recalibrate the Guideline 4000 LP+™ onsite and be available for retraining not less than twice during the contract period. Our Technical Service team will verify its operating condition, test calibration settings, correct and adjust settings as necessary, perform upgrades if required, and otherwise confirm its fitness for continued use. Additional training and customer support will be
provided as requested during the course of the inspections. All costs of travel shall be borne by FHC. During the period of this Comprehensive Service Agreement all software upgrades to this product will be supplied and installed at no cost; and any hardware upgrades would be offered to the client at 50% of list price. Product add-ons as designated by a new product numbers are not covered. This agreement will also include 10 hours of technical phone support.
Note: Purchase of a service contract is predicated upon a thorough product inspection and functional check of the system to ensure the equipment has not been modified, severely damaged or is not currently in need of serious repair.
For MER Systems, this inspection is performed onsite and charged as a regular service visit. Please note: service contracts and warranties do not cover damage caused by use inconsistent with the Directions for Use (“DFU”), non-validated sterilization, unauthorized maintenance, cut cables, tubes and microelectrodes, or missing parts. Replacement parts not covered will be billed at list price, less 25%. FHC reserves the right to refuse the issue of a service agreement on equipment which is more than 5 years old and has not been continuously covered by a service agreement.
