Technical Support
We provide comprehensive technical support for all of
our clinical and research products.
If you have any questions or experience any difficulties with your
product please call:
Customer Service, 1-207-666-8190
(or 1-800-326-2905 toll free in US
and Canada).
To help us serve you more efficiently, please have the following
information on-hand:
- Product Name or Catalog Number
- Serial or Lot Number
- Principal Investigator/ Neurosurgeon
name and Institution
- Estimated date of purchase
Service
If we determine that your product
needs to be returned to the factory for service or for annual Preventive
Maintenance you will be asked to:
- Issue a Purchase Order (Products
covered by an existing warranty will be repaired at no cost)
- Complete a
Statement of Decontamination (Click here to download
PDF)
- Provide the name and
tel.# of a contact for all repair related questions
- Carefully package your equipment
for shipment
- Label package with the RMA# and attach the Statement of Decontamination to
the OUTSIDE of your package; and
- US Customers should ship returns to:
FHC, Inc. Attn: Repairs, RMA#______
1201 Main Street,
Bowdoin, ME 04287
207-666-8190
-
International customers
may be instructed to send their equipment to FHC Europe,
please contact FHC for instructions
Incident Reporting
To report a clinical product complaint or field incident, please use
the PIR Form (Click Here to download PDF version) Be certain to complete all the required
fields, missing information may slow the processing of your report. You
may submit it:
FHC technical service or regulatory affairs will confirm receipt of your
fax within 24 hours.
If we can be of further assistance, please don't hesitate to
contact our customer service team. |